Shipping policy

Shipping Policy

Last Updated: [DATE]

Thank you for shopping with [STORE NAME]. We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy below to understand how we process and deliver your purchases.

1. Order Processing

All orders are processed within [PROCESSING TIME] after payment has been successfully received.

Orders are processed on business days only (excluding weekends and public holidays).
Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.
During peak shopping periods, sales events, or holidays, processing times may be slightly longer.

Once your order has been processed and dispatched, you will receive a shipping confirmation email.

2. Shipping Methods

We work with trusted courier partners to ensure your order is delivered safely and efficiently.

Depending on your location, available shipping methods may include:

Standard Shipping
Express Shipping (where available)
Cash on Delivery (if offered)

The available shipping options will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times are as follows:

Order Processing: [PROCESSING TIME]
Standard Shipping: [X–X BUSINESS DAYS]
Express Shipping: [X–X BUSINESS DAYS] (if available)

Please note that these are estimated delivery times and are not guaranteed.

Delivery times may vary depending on:

Your delivery location
Courier service availability
Weather conditions
Public holidays
Unexpected operational delays

4. Shipping Costs

Shipping charges are calculated at checkout.

Our shipping rates are:

Standard Shipping: [SHIPPING COST]
Express Shipping: [EXPRESS SHIPPING COST] (if applicable)
Free Shipping: Available on orders over [FREE SHIPPING THRESHOLD] (if applicable)

Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive:

A shipping confirmation email
Your tracking number
A tracking link (where available)

You can use the tracking information to monitor your shipment's progress until delivery.

If you do not receive tracking details within [X BUSINESS DAYS] after placing your order, please contact our customer support team.

6. Delivery Issues and Delays

While we strive to deliver every order on time, occasional delays may occur due to circumstances beyond our control.

These may include:

Courier delays
Severe weather conditions
Natural disasters
Public holidays
High shipping volumes
Customs clearance (for international shipments)
Incorrect or incomplete shipping addresses

If your order is significantly delayed, please contact us and we will work with our courier partner to assist you.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect or incomplete address is provided:

Delivery may be delayed.
Additional shipping charges may apply for re-delivery.
We cannot guarantee changes once an order has been dispatched.

Please contact us immediately if you notice an error in your shipping information.

8. Failed Delivery Attempts

If delivery cannot be completed because:

The recipient is unavailable,
The delivery address is incorrect,
The parcel is refused,

the courier may attempt re-delivery or return the package to us.

Any additional shipping costs incurred for re-shipment may be the customer's responsibility.

9. Damaged or Missing Packages

If your package arrives damaged or appears to be missing:

Contact us within [X DAYS] of the expected or actual delivery date.
Include your order number and, where applicable, photographs of the package and product.
We will investigate the issue with the courier and work towards an appropriate resolution.

10. International Shipping

[Choose the option that applies to your business.]

Option A – International Shipping Available

We currently ship to selected international destinations.

International delivery times vary depending on the destination and customs processing.

Please note:

Customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by the destination country unless otherwise stated.
Customs clearance procedures may cause additional delays beyond our control.

Option B – Domestic Shipping Only

At this time, we only ship within India. We hope to expand our shipping destinations in the future.